My Package Shows as Delivered, But We Haven’t Received It

What should I do?
First, check your mailbox. Although all packages are sent with instructions for hand delivery and a signature, USPS may sometimes deliver packages to a mailbox instead.

You can usually tell this from the tracking information. If the delivery confirmation shows the store name or a short abbreviation instead of a person’s name, the package was likely placed in a mailbox.

Why would USPS deliver to a mailbox?
Some malls have signed an NDCBU agreement with USPS requiring all deliveries to be made to a central mailroom or mailbox system. This agreement overrides other delivery arrangements